Shipping & Delivery Policy
Updated: April 2024
At Krevantra, we are committed to delivering your orders in a timely and secure manner. This policy outlines how shipping, delivery, and order handling are managed on krevantra.com.
1. Introduction
This Shipping & Delivery Policy applies to all orders placed on our website. By placing an order, you agree to the terms outlined below.
2. Shipping Locations
- We currently deliver across India
- Delivery availability may vary depending on serviceable locations by our logistics partners
3. Order Processing Time
- Orders are processed within 1–2 working days after successful payment
- Orders are not processed on Sundays or public holidays
⚠️ Orders may be delayed during high-demand periods or unforeseen circumstances.
4. Delivery Time
- Estimated delivery timelines are shown on the product page/cart page
- Delivery time may vary based on:
- Customer location
- Product availability
- Courier serviceability
⚠️ The displayed timeline is indicative and not guaranteed.
5. Shipping Charges
- Shipping charges (if any) are clearly displayed at checkout
- Free shipping may be offered on selected products or order values
6. Shipping Partners
We use trusted logistics partners such as:
7. Order Tracking
Once your order is shipped, a tracking ID/link will be provided. You can track your order via:
- Your account dashboard
- Courier partner tracking page
8. Delivery Attempts
- Our courier partner will attempt delivery 2–3 times
- If delivery fails:
- The order may be marked as undelivered/returned
- Re-shipping may require additional charges
9. Delivery Delays
While we strive for timely delivery, delays may occur due to factors beyond our control, including:
- Courier/logistics issues
- Weather conditions, natural disasters
- Government restrictions or strikes
- Incorrect or incomplete shipping address
⚠️ Important: Krevantra is not liable for delays caused by third-party logistics or external factors. Delivery timelines are estimates and may change without prior notice.
10. Incorrect Address / Failed Delivery
Customers must provide accurate and complete shipping details. In case of incorrect address:
- Delivery may fail or be delayed
- Additional re-shipping charges may apply
⚠️ Orders returned due to incorrect address may be:
- Cancelled
- Refunded after deducting applicable shipping charges
11. Damaged Package During Delivery
If you receive a package that appears damaged, tampered, or opened:
- Do not accept the package OR record proper proof (photos/videos)
- Report the issue within 24 hours of delivery
⚠️ Claims without proof or delayed reporting may be rejected.
After verification, we will arrange replacement, return, or refund as applicable.
12. Partial Delivery
- Orders with multiple items may be delivered in separate shipments
- No extra shipping charges will be applied unless clearly mentioned
13. International Shipping
Currently, international shipping is not available.
Contact Support
Website: krevantra.com
Email: support@krevantra.com
Support Response Time: 2–3 working days
Final Note: All delivery timelines are estimated and not guaranteed. Krevantra reserves the right to modify shipping methods, change delivery timelines, or cancel orders due to logistics issues.