Updated: April 2024
At Krevantra, we are committed to providing a fair, transparent, and efficient mechanism for addressing user concerns and grievances. This policy is established in accordance with applicable Indian laws, including the Information Technology Act, 2000 and related rules.
The purpose of this policy is to:
This policy applies to all users of krevantra.com. Grievances may include (but are not limited to):
In compliance with Indian regulations, we have appointed a Grievance Officer:
Name: [Grievance Officer Name]
Company: Krevantra
Email: support@krevantra.com
Phone: +91 1234567890
Address: [Company Address]
Users can submit grievances through our email support, contact form, or phone. When submitting, please include:
📌 Acknowledgment: All grievances will be acknowledged within 24–48 hours of receipt.
We aim to resolve all grievances within 2–3 working days. Complex issues may take longer, and users will be informed accordingly.
If you are not satisfied with the resolution, you may request escalation to higher management. We will review and provide a final response within a reasonable timeframe.
To ensure smooth resolution, users must provide accurate information and cooperate with our team.
⚠️ Note: False, misleading, or abusive complaints may result in rejection or account action.
This policy applies only to issues related to services provided by Krevantra. We are not responsible for third-party service issues (e.g., courier or payment delays beyond our control).
Email: support@krevantra.com
Final Note: Krevantra is committed to ensuring a fair, transparent, and user-friendly grievance redressal system, and we strive to resolve all issues promptly and effectively.
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